Terms of Service

1. Your account

You're responsible for keeping your account credentials secure and for anything that happens under your account. Tell us right away at support@easenceapp.com if you suspect unauthorized access.

2. The Practice (core features)

Daily practice sessions, recordings, streaks, self-ratings, and themes are free to use as long as the app exists. We may change, adjust, or discontinue individual features (including free ones) with reasonable notice where practical.

3. AI Feedback disclaimer

AI feedback (confidence score, transcript, filler-word count, feedback notes) is generated automatically by a third-party AI model and is provided for informational and self-improvement purposes only. It is not professional coaching, speech therapy, medical, or legal advice, and it can be inaccurate, incomplete, or simply wrong. Don't rely on it for anything where an error would have serious consequences.

4. Speak-Off — conduct with other users

Speak-Off connects you with another real person for a live or async speaking challenge. You agree to:

• Treat other participants with basic respect — no harassment, hate speech, threats, or sexual content.
• Not record, screenshot, or redistribute another participant's audio/video without their consent.
• Not use Speak-Off to solicit, advertise, or scam other users.

We provide reporting and blocking tools directly in the app. We may suspend or terminate access to Speak-Off (or your account entirely) for violating these rules, based on our reasonable judgment.

5. Content you submit

You own your recordings. By submitting one for AI feedback or a Speak-Off challenge, you grant us a limited license to process, transmit, and (briefly) store it solely to provide that feature — nothing more. We don't use your recordings to train models, and we don't claim ownership of them.

Don't submit content that infringes someone else's rights, is illegal, or that you don't have the right to share.

6. Coins, subscriptions, and payments

• Easence Coins are a virtual credit used inside the app for AI feedback, Speak-Off challenges, and Weekly Report unlocks beyond your free weekly allowance. Coins have no cash value, cannot be exchanged for cash, and cannot be transferred between accounts.
• Purchases (coin packs, subscriptions) are processed entirely through the Apple App Store or Google Play — we never see or store your payment card details.
• Subscriptions renew automatically at the price and interval shown at purchase, until cancelled through your App Store/Play Store account settings.
• Refunds for a specific AI analysis you weren't satisfied with are available within 24 hours of that analysis — email support@easenceapp.com with your session date. Purchases of coins/subscriptions themselves are otherwise handled under Apple's/Google's standard refund policies, since they process the transaction.

7. Free weekly allowances

Free AI analyses, free Speak-Off challenges, and any other weekly allowance reset on a rolling weekly basis and do not carry over or accumulate if unused. We may change the size of these allowances going forward, but not retroactively for a period you've already been given.

8. Our intellectual property

Easence's name, logo, app design, and underlying software are owned by us or our licensors. Nothing in these Terms gives you rights to any of it beyond using the app as intended.

9. Termination

You can delete your account at any time from Settings. We may suspend or terminate your access for violating these Terms, fraud, abuse of other users, or to comply with the law.

10. Disclaimers

Easence is provided "as is." We don't guarantee the app will be uninterrupted, error-free, or that AI feedback will be accurate. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the extent permitted by law, Easence and its team aren't liable for indirect, incidental, or consequential damages arising from your use of the app, and our total liability for any claim is limited to the amount you paid us (if any) in the 12 months before the claim arose.

12. Changes to these terms

If we make a material change, we'll update the "Last updated" date above and, where practical, notify you in the app. Continuing to use Easence after a change means you accept the updated Terms.

13. Contact

Questions about these Terms: support@easenceapp.com.